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Customer
Service
Please call
us at 800-300-9993 with any questions.
Our knowledgeable sales staff can answer your questions and find the
right batteries and accesssories for your phone. We have vast experience
that we are ready to share with you to ease your online shopping experience.
Ordering Information
The Cell Phone Battery Warehouse
website features our complete line of cell phone batteries and accessories.
You can select and purchase top quality batteries from the comfort of
your own home or office. A virtual shopping cart will be standing by while
you shop. When you find the item you need, simply input the quantity of
items you want in the "Buy Qty." box, then click the "Buy"
button to the right. You can also click on "Add to Shopping Cart"
or "Check Out" buttons at bottom of each page.
Once you make a selection you
will be presented with a "Secure Order Form". You can view what’s
in your cart then continue to shop by clicking your browser's back button
or you can check out immediately. If you decide to continue shopping,
click "Check Out" at any time to purchase and that will submit
your purchase to the "Secure Order Form". Fill out and submit this
form and your order will be on their way.
Ordering -- Ordering
Online at Cellphone Battery Warehouse is Safe and Easy – Guaranteed.
Orders paid by Credit Card,
Money Order or Cashiers Check are usually shipped within 24 hours. Orders
paid by Personal or Company check are shipped within 24 hours of check
clearance.
Use your VISA, MASTERCARD,
AMERICAN EXPRESS, & DISCOVER
There are 4 easy ways you can place an order:
- Order online using your
credit card - from our "Secure Order Form" in our shopping
cart.
- Phone order: You
can call our Toll Free number, 800-300-9993 to speak to a knowlegable
member of our sales staff. Our Customer service representatives are
available Monday through Friday from 9 a.m. to 5:30 p.m. Pacific Standard
Time. If you receive our voice mail, please leave a message and
we will call you back promptly.
- E-mail your order
- send all necessary information via e-mail, or send us an e-mail telling
us to call you and take your order over the phone.
- Mail in orders -
Please phone us at 800-300-9993 and we would be more than happy to answer
your questions about any batteries and accesories. We can also provide
you our address so you can send in your order through the mail.
Only USPS Priority Mail Orders can be shipped to P.O. Box addresses. Please provide a physical address for UPS.
We will send a confirmation
of all orders by E-mail and verify through credit card authorization centers
prior to shipping.
A receipt will be included with your battery.
Cellphone Battery Warehouse Shipping Policies
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Cellphone Battery Warehouse ships all orders FOB Grass Valley, CA. We ship with UPS, US Postal Service and OnTrac (to CA, AZ, NV, OR, and WA). The vast majority of our products are in stock and will ship the same day if order is placed before 2PM PST. Please note that phone orders will typically ship 1 to 2 days later because we give preference to online orders.
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Shipping Options:
Shipping to lower 48 US states: CBW ships orders via UPS, US Priority Mail and OnTrac (within CA, AZ, NV, OR, and WA).
UPS: All orders shipped by UPS cannot be shipped to a PO Box. Please provide a physical address or select USPS Priority Mail. UPS Ground can take up to 5 business days in transit to the east coast. Please check out our UPS
Ground Shipping Time Table for more information. Next Day Air
packages are sent by Next Day Air Saver service level
which guarantees delivery by the end of next business day. Saturday delivery is available by
direct request only. Request must be approved by calling
us because Saturday delivery may not be available in
your area. Saturday delivery will increase delivery
charge to $40.
OnTrac: OnTrac is used for faster delivery time because most orders will be delivered the next day within 5 state west coast delivery area. Please note that OnTrac orders must be tracked directly at www.ontrac.com. Please call us at 800-300-9993 if you need assistance tracking your order..
US Postal Service: CBW recommends US mail for most orders because they are the least expensive option and delivery times are very good. US Postal Service also works on Saturdays so an order shipped at the end of the week will be delivered more quickly than other services. USPS Priority mail can be used to any United States address. All domestic orders are sent with delivery confirmation. Although most orders sent USPS Priority Mail reach their destination in one to four business days please allow ten business days. First Class Mail is more unpredictable. Most packages are delivered within a week but delivery can take up to several weeks.
Please go to USPS.gov to track your order or drop the delivery confirmation number into Google.
Shipping Restrictions:
Orders to Hawaii, Alaska and Puerto Rico: We recommend USPS Priority Mail to Alaska, Hawaii and Puerto Rico. UPS 2nd Day Air can be used to a physical address in HI and AK but it is not guaranteed to arrive in 2 days.
Shipping to PO Boxes: All orders to PO Boxes must be shipped by US Postal Service.
*** Please note Cellphone Battery
Warehouse does not ship weekend
days.***
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Shipping
Costs are as follows: (please note that all shipping is flat rate)
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| USPS 1st Class - $2.95 for the first item, no charge for each additional item.
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| USPS Priority
Mail - $5.95 for the first item, no charge for each
additional item. |
| USPS Global Priority - $14.95 for the first item, no charge for each additional
item. |
| UPS Ground - $6.95 for the first item, no charge for each additional
item. |
| 3 Day Select - $10.95 for the first item, no charge for each
additional item. |
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| 2nd Day Air -
$16.95 for the first item, no charge for each additional
item. |
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| Next-Day Air - $27.95 for the first item, no charge for each
additional item. |
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| USPS
Priority Mail- USPS Priority Mail is handled by the
post office similarly to 1st Class, except delivery
confirmation is included. Delivery takes 3-4 days.
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International Shipping
- $14.95 Please note: International orders are sent by US Air Mail and can take up to 3 weeks for delivery. Deliveries to Canada typically arrive 7-10 business days later.
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How long will it take
to ship my order?
Prompt delivery is our specialty at Cellphone Battery Warehouse.
Most orders are shipped the same day. Your order will be shipped
within the next twenty-four hours during weekdays unless the item(s)
are not in stock. We will call you if there are going to be any
delays. Orders placed after 2:00PM on Friday will be shipped on
Monday. Please note Cellphone Battery Warehouse
does not ship weekend days. The day Cellphone Battery Warehouse
ships an order is the day UPS makes it's pickup. This does not count
as a shipping day as UPS picks up after 5:00PM.
Example:
An order placed Friday after 2:00PM Pacific Standard Time will
most likely ship the following Monday. The first day of actual
transit will be Tuesday.
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A next day air shipment will arrive that Tuesday.
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Seconday air will arrive Wednesday.
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Three day select will arrive Thursday.
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